Getting started
First steps for renters and owners
Bookings & payments
How renting works end-to-end
Listings
Listing, editing, and managing items
Account
Username, email, password
No matches for that search. Try a shorter query or browse all topics.
Getting started
How do I sign up?
Click "Sign Up" in the top right of any page. You'll enter your email and a password, then verify your email with a 6-digit code we send you. Once verified you can browse, book, and list items right away.
How do I create a listing?
Click List an Item in the navigation. Fill in your item's title, description, photos, daily/hourly price, suburb, and the days of the week it's available. Hit "Create Listing" and your item is live immediately.
How do I book an item?
Find an item you want on the homepage. Click it, then "Book Now". Pick your dates (or hours), enter your card details, and submit. Your card is held but not charged until the owner approves.
Bookings & payments
How does payment work?
When you request a booking, your card is authorised (held) but not charged. If the owner approves, the payment is captured. If they decline or you cancel before approval, the hold is released and you're never charged. QRauz charges a 2% platform fee to renters (which covers payment processing) and 5% to owners.
When do I get the pickup address?
As soon as you submit your request, the owner's pickup address shows up in your chat with them, even before they approve, so you can plan ahead. If the owner hasn't filled it in yet, message them in the chat to ask.
How do I cancel a booking?
Open My Calendars, find the booking, and click "Cancel request" (if pending) or "Cancel booking" (if approved). The payment hold or charge is released back to your card.
How do I message the owner?
From any booking card in My Calendars, click "Message owner". You can also click "Contact Owner" on the listing page or visit their profile and click "Message". All conversations live in your Messages inbox.
How do I leave a review?
After a booking is completed, a "Leave a review" button appears on its card in My Calendars. You can rate the listing 1-5 stars and add a written review. One review per listing per account.
Listings
How do I edit or manage my listings?
Go to My Listings from the profile menu. Each listing has buttons to view, set pickup details, deactivate, or delete it. You can also see view counts and pending requests at a glance.
How do I set pickup details for my listing?
Open My Listings, find the listing, and click "Pickup details". Enter the exact address and any pickup instructions. Renters see this in the chat as soon as they request a booking, even before you approve.
How do I approve or decline a booking request?
When you get a request you'll see a notification in your inbox. Open the chat to see the booking card with Approve & Charge / Decline buttons. You can also approve or decline from "View calendar" on each of your listings in My Calendars.
Can I temporarily pause a listing without deleting it?
Yes. Open My Listings and click "Deactivate" on the listing. It stops appearing in search and on the homepage but stays in your account. Reactivate any time. (If there are pending or approved bookings, you'll be asked to handle them first.)
Account
I forgot my password. How do I reset it?
On the login page, click "Forgot password?" and enter your email. We'll send you a link to set a new one.
How do I change my username?
Open your Profile page and click "Change Username". You can change your username once every 30 days.
How do I change my email address?
Go to Account Settings. Email changes require a 6-digit verification code sent to your new address.
How do I delete my account?
Open Account Settings and scroll to the danger zone at the bottom. Deleting your account is permanent. Your listings are removed and any active bookings are cancelled with refunds where applicable.