Terms of Service

Last updated: 17 July 2026

These Terms of Service (the "Terms") are a binding agreement between you and QRAUZ ("QRAUZ", "we", "us" or "our"), which operates the QRAUZ peer-to-peer rental marketplace (the "Platform"). By creating an account, listing an item, making a booking, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

QRAUZ is a marketplace, not the supplier. We provide the technology that lets owners and renters find each other and transact. We are not a party to any rental agreement, we do not own, inspect, store, deliver, or control any listed item, and we are not the renter's or owner's agent. Rentals are arranged directly between users at their own risk.

Your Australian Consumer Law rights always apply. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where these Terms limit or exclude our liability, they do so only to the extent the law allows. See clause 13.

1.Eligibility & accounts

You must be at least 18 years old and able to form a legally binding contract to use the Platform. You agree to provide accurate account information, to keep your login credentials secure, and to be responsible for all activity that occurs under your account. You may sign in with email and password or with Google. You are responsible for keeping your contact details current. We may refuse, suspend, or terminate accounts on the grounds and in the way set out in clause 10.

Exception for QRAUZ personnel. The minimum age above applies to user accounts. A person who operates, administers, moderates, or develops the Platform on our behalf may hold an admin or developer account at any age. Those accounts exist to build, run, moderate, and support the Platform. They may not be used to list an item or service, to make or accept a booking, or to pay or receive money through the Platform. Anyone who transacts on QRAUZ must meet the 18 year minimum, including QRAUZ personnel using an ordinary user account.

2.Our role as a platform

QRAUZ provides an online venue and supporting tools (search, messaging, calendars, and payment facilitation) that enable owners to offer items for rent and renters to book them. The rental contract is formed solely between the owner and the renter. We do not:

verify the identity, statements, or trustworthiness of any user beyond limited measures we choose to apply;
inspect, test, guarantee, insure, or take possession of any item;
guarantee that any booking will be accepted, that an item will be available, fit for purpose, safe, or as described, or that a renter will pay, collect, use, or return an item appropriately.

A "Verified" badge means only that the user has confirmed control of the email address on their account by entering a one-time code we sent to that address. It is not a check of identity, age, character, criminal history, trade licences, qualifications, insurance, financial standing, or trustworthiness, and it is not an endorsement, recommendation, or warranty by us. Any rating, review, or other badge is likewise informational only. You must not rely on any badge as proof of who a user is, or of their fitness to supply or receive an item or service.

The Platform also lets people offer services (for example trades, cleaning, tutoring, or other work) in addition to renting out items. Where these Terms refer to a "listing", a "booking", an "owner", a "lister", or a "renter", the equivalent meaning applies to a service, a service booking, a service provider, and a customer. Service providers are independent and are not employees, agents, contractors, or partners of QRAUZ; we do not employ, supervise, direct, or perform any service. We do not verify, and make no representation about, any provider's trade licences, registrations, qualifications, accreditations, insurance, background, or right to carry out the work. You are responsible for satisfying yourself that a provider is appropriately licensed, qualified, and insured for the work, and that the work complies with all applicable laws. A service contract is formed solely between the provider and the customer, and the same risk allocation in these Terms that applies to rentals applies to services.

3.Listing items

If you list an item, you represent and warrant that:

you own the item or are otherwise legally entitled to rent it out;
your listing is accurate, not misleading, and includes a fair description, pricing, and availability;
the item is safe, lawful to rent, in good working order for its described use, and complies with all applicable laws, standards, recalls, and licensing requirements;
you will honour confirmed bookings and provide the item in the condition described.

Only suburb-level location is shown publicly. You choose if and when to share an exact pickup address with a renter through the in-app chat. You are solely responsible for your items, your listings, your pricing, the tax treatment of your earnings, and your dealings with renters.

4.Prohibited & restricted items

You must not list anything illegal, stolen, counterfeit, recalled, unsafe, or that you are not entitled to rent. This includes (without limitation) weapons and firearms (including air rifles, air guns, and paintball markers), ammunition, explosives, drugs and drug paraphernalia, hazardous or dangerous goods, powered vessels offered on a hire-and-drive basis (such as boats, jet skis, and other personal watercraft) unless you hold the commercial vessel registration, survey, and operator licensing that hiring them out requires under Australian law, anything requiring a licence, permit, or registration you do not hold, living animals, human remains or bodily materials, adult or sexual services, and anything that infringes another person's rights. We may remove any listing at any time without notice.

5.Bookings, payments & fees

Payments are processed by our third-party payment processor (Stripe). When a renter requests a booking, the renter's card is authorised (held) but not charged. If the owner approves the booking, the payment is captured (charged). If the owner declines, or the booking is cancelled before approval, the hold is released or refunded.

Service quotes. Some services are offered on a quote basis. In that case you describe the job, and the provider replies with a price and, where relevant, a date on which they will do the work. Requesting a quote does not authorise or charge any amount. If you accept a quote, that acceptance creates a booking, the authorisation and capture steps above then apply, and these Terms apply to it in the same way as any other booking.

What a service "day" means. Where a service is booked at a daily rate, one day means a set number of hours of work on that date, not a 24-hour period. The provider sets that number when they list (the default is 8 hours), and may also set the hours of the day they work within. Both are shown to the customer before they confirm, and are recorded on the booking as agreed terms. Work beyond the agreed hours, or outside the agreed window, is not included and is a matter for the provider and the customer to agree separately. Travel time, materials, and parts are not included unless the provider says so.

QRAUZ charges service fees on each completed booking: a fee added to the renter's total and a fee deducted from the owner's payout. The renter's fee is intended to also cover third-party payment-processing costs. The current fees and the amounts payable are shown to you before you confirm a booking. We may change our fees prospectively; changes do not affect bookings already confirmed. You authorise us and our payment processor to collect, hold, deduct, and remit these amounts. We do not store full card numbers; card data is handled by the payment processor.

Owner payouts. QRAUZ collects each booking payment as the merchant of record and pays owners their share through the payment processor's connected-account service (Stripe Connect). To list items and to receive money, an owner must first complete the processor's onboarding, which includes providing bank or payout details and verifying their identity. You cannot list or accept bookings until this is complete. The owner's share of an approved booking is transferred to their connected account, and QRAUZ retains its service fees. Where a refund is later approved, the corresponding amount is reversed from the owner's payout; if the owner's balance is insufficient at that time, the processor recovers it from the owner's future earnings.

All amounts are in Australian dollars. QRAUZ is not currently registered for GST, so our service fees do not include a GST component. If we become registered for GST, we may adjust our fees to include GST as required by law, on a prospective basis.

How our fees are calculated. QRAUZ charges two service fees on each booking, and both are shown to you in dollars on the booking summary before you confirm:

Renter / customer fee: 2% plus a fixed A$0.30. We add a service fee equal to 2% of the booking subtotal plus a flat A$0.30 per booking to the amount you pay. This fee also covers the third-party payment-processing cost, which is why it appears as a single QRAUZ fee line rather than a separate processing charge.
Owner / provider fee: a flat 9%. We deduct a service fee equal to 9% of the booking subtotal from the owner's or provider's payout. The same rate applies to item rentals and to services.

For example, on a $1,000 item-rental subtotal the owner fee is 9% ($90.00), so the owner receives a payout of $910.00. The renter pays the $1,000 subtotal plus the 2% renter fee ($20.00) plus the fixed A$0.30, for a total of $1,020.30.

A booking subtotal must be at least $7 (AUD). The fees above are our current fees; we may change them on a prospective basis, and any change does not affect bookings already confirmed. If there is ever a difference between the rates described here and the fees and amounts shown to you on the booking summary at the time you confirm, the amounts shown to you at the time you confirm are the ones that apply.

Chargebacks, reversals, and recovery. You are responsible for all chargebacks, payment reversals, claims, and related fees that arise from your transactions or your conduct. If a renter initiates a chargeback, or a payment is reversed, or funds are clawed back from us by the payment processor or a card issuer, the user who caused that outcome is liable to us for that amount together with any processing fees and the reasonable costs of recovery. To the maximum extent permitted by law, you authorise us and our payment processor to recover those amounts by one or more of the following: setting them off against money we hold for you or against your current or future payouts; re-charging or debiting the card or payment method linked to your account; withholding affected payouts pending the outcome of a dispute; and recovering the outstanding amount as a debt. You must not use a chargeback in place of the cancellation, refund, and dispute processes in these Terms, and raising an improper or fraudulent chargeback is a breach of these Terms. This clause is subject to clause 13.

6.Cancellations & refunds

Owners may decline pending requests, and renters may cancel a request before it is approved; in either case the payment hold is released and no money changes hands. Once a booking is approved and the renter's card is charged, it is no longer cancelled automatically. A renter who wants a refund submits a refund request, which the owner reviews and may approve or dispute; a disputed or unanswered request is referred to QRAUZ to decide. Where the owner approves a renter's request, the refund returns the rental amount (the subtotal); the QRAUZ booking fee is not refunded on a renter-initiated cancellation. A refund cannot be requested once the rental period has started. Where an owner cancels or declines, or an account is closed, any hold or charge is released or refunded in full. Releases and refunds are processed through the payment processor. Beyond what the law requires, QRAUZ does not itself guarantee or fund refunds; disputes about the item, its condition, or the rental are between the owner and the renter (see clause 7).

Where QRAUZ decides a referred request. If a request is disputed by the owner, or the owner does not respond within the review window, QRAUZ decides it. In that case we may approve the rental subtotal, approve a smaller amount, approve a larger amount (including some or all of the QRAUZ booking fee, as a goodwill gesture), or decline the request. A refund can never exceed the total the renter actually paid for that booking, and it is limited to that amount in every case. In deciding, we consider the reason given, anything the owner and renter tell us, when the request was made relative to the rental dates, whether the rental had begun, and the record of the booking held on the platform. We aim to be consistent and to explain the outcome, and we keep a record of each decision. Our decision resolves the request for the purposes of this platform process only. It is not a legal determination, it does not decide any dispute between the owner and the renter, and it does not affect your Australian Consumer Law rights, your right to pursue the other user directly, or any right you have to raise the matter with your card issuer (see clauses 5 and 13).

7.Pickup, use, return & disputes

Owners and renters arrange pickup, use, and return directly. You take part in in-person meetings, hand-overs, and rentals at your own risk. You are responsible for your own safety, for inspecting an item before use, for using it lawfully and as intended, and for any loss or damage you cause. QRAUZ is not responsible for, and does not mediate, resolve, or insure, disputes between users, including disputes about damage, loss, theft, late return, injury, or quality. We may, but are not obliged to, provide tools or information to help users resolve issues. You release QRAUZ from claims arising out of disputes with other users to the maximum extent permitted by law.

No insurance; assumption of risk. QRAUZ is not an insurer and does not provide any insurance, warranty, or guarantee for users, items, services, or transactions. You are responsible for arranging any insurance you consider appropriate for your items, your activities, and your use or supply of items or services through the Platform. To the maximum extent permitted by law and subject to clause 13, you knowingly and voluntarily assume the risks associated with listing, renting out, renting, supplying, or receiving items and services, and with any in-person interaction arising from the Platform.

8.Acceptable use

You agree not to:

use the Platform for anything unlawful, fraudulent, harmful, or misleading;
arrange or take payment off-platform to avoid fees, or circumvent the booking and payment flow;
harass, threaten, defame, stalk, or discriminate against any person;
post false, infringing, or harmful content, or impersonate others;
upload, share, request, or facilitate any child sexual abuse or exploitation material, or any content that sexualises, endangers, or exploits a minor;
scrape, reverse-engineer, overload, probe, or interfere with the Platform or its security, or attempt to access data you are not authorised to access;
create accounts to evade a suspension or ban.

8A.Child safety

QRAUZ is for adults. You must be at least 18 to hold a user account (clause 1), and the Platform is not directed to children. We have zero tolerance for child sexual abuse and exploitation (CSAE) material or any conduct that endangers a minor. Such content and conduct are strictly prohibited, will be removed, will lead to immediate account termination, and will be reported to the appropriate authorities, including the Australian Centre to Counter Child Exploitation (ACCCE) and, where applicable, the National Center for Missing & Exploited Children (NCMEC).

You can report suspected CSAE material, or any user or content that endangers a minor, using the in-app Report option or by emailing support@qrauz.com. We review child-safety reports as a priority. This standard forms part of our commitment under Australian online safety law and the Google Play child-safety requirements.

9.Your content

You retain ownership of the listings, images, messages, reviews, and other content you submit ("Your Content"). You grant QRAUZ a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute Your Content as needed to operate, promote, and improve the Platform. You are responsible for Your Content and warrant that you have the rights to submit it and that it does not breach these Terms or any law. We may remove content that we believe breaches these Terms.

10.Moderation, suspension & bans

We may review reports, warn users, remove listings or content, and suspend or permanently ban accounts where we reasonably believe, on objective grounds, that a user has breached these Terms or the law, or where it is reasonably necessary to protect users, third parties, or the Platform. Those grounds include (without limitation) fraud or attempted fraud, improper or fraudulent chargebacks, illegal activity, listing prohibited items or services, harassment, threats or abuse, safety risks, repeated or serious breaches of these Terms, or evading a prior suspension or ban.

Suspensions apply to you, not just to an account. Where an account is suspended or banned, we may also decline payments made with a payment card that account has used, so that the suspension cannot be avoided simply by creating a new account. We identify cards using a one-way code supplied by our payment processor - we do not hold your card number (see the Privacy Policy). If a card is declined for this reason and you believe it is a mistake, contact us and we will review it in good faith.

Except where an immediate threat to safety, security, the rights of others, or the integrity of the Platform reasonably requires us to act at once, we will give you reasonable advance notice of a suspension or ban and the general reason for it, and a reasonable opportunity to respond or to fix the problem. You may ask us to review a suspension or ban by contacting us, and we will consider your request in good faith. Any action we take will be reasonable and proportionate to the conduct concerned.

Suspension or termination does not affect rights or payment obligations that arose before it, and does not deprive you of amounts properly owed to you, or of any refund you are entitled to for a booking that cannot proceed because of the suspension or termination, except to the extent we are entitled to set off or recover amounts under these Terms (for example under the chargebacks clause in clause 5) or as required by law. Banned users may be prevented from listing, booking, or messaging.

11.Third-party services

The Platform relies on third-party services including Supabase (database, authentication, storage), Stripe (payments), Google (sign-in), and Cloudflare (bot/abuse protection). Your use of those features may also be subject to the relevant provider's terms. We are not responsible for third-party services or their availability. To the maximum extent permitted by law and subject to clause 13, we are not liable for any delay, hold, freeze, loss, or failure in paying or receiving funds, or for any downtime, error, or security incident, that is caused by a payment processor or other third-party service outside our reasonable control.

12.Disclaimers

To the maximum extent permitted by law, the Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including as to availability, accuracy, security, fitness for a particular purpose, or that the Platform will be uninterrupted or error-free. We do not warrant any item, owner, renter, listing, or transaction.

13.Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded ("Non-excludable Rights"). Where our liability for a breach of a Non-excludable Right can be limited, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied. The remaining clauses apply subject to your Non-excludable Rights.

Who supplies what. A consumer guarantee applies to a supply of goods or services by the person who actually supplies them. For any item or service listed on the Platform, that supplier is the owner or provider, not QRAUZ: QRAUZ does not own, rent out, or supply the item or service. The consumer guarantees QRAUZ is responsible for relate only to the platform service we supply to you - access to the marketplace and its tools - and not to the condition, quality, safety, fitness, or description of any item or service an owner or provider supplies. Nothing in this clause limits any right or remedy you may have against an owner or provider, or any of your Non-excludable Rights.

14.Limitation of liability

To the maximum extent permitted by law, and subject to clause 13:

QRAUZ is not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, revenue, data, goodwill, or opportunity;
QRAUZ is not liable for the acts or omissions of any user, for any item or its condition or use, for any injury, death, property damage, loss, or theft arising from a rental or a meeting between users, or for any off-platform dealings;
our total aggregate liability to you for all claims arising out of or in connection with the Platform is limited to the greater of (a) the total service fees you paid to QRAUZ in the three (3) months before the event giving rise to the claim, or (b) AUD $100.

15.Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless QRAUZ and its operators, officers, and contractors from and against any claims, liabilities, losses, damages, and costs (including reasonable legal costs) arising out of or in connection with your use of the Platform, Your Content, your listings or items, your bookings, your dealings with other users, any item or service you list, book, supply, or receive (including any personal injury, death, illness, property damage, or financial loss arising from it), or your breach of these Terms or any law. This indemnity does not apply to the extent that a claim, liability, loss, damage, or cost is caused by QRAUZ's own negligence, breach of these Terms, or breach of law, and is reduced proportionately to the extent QRAUZ contributed to it.

16.Intellectual property

The QRAUZ name, logo, and the Platform's software, design, and content (other than Your Content) are owned by or licensed to QRAUZ and are protected by law. You may not copy, modify, distribute, or create derivative works from them except as permitted by these Terms or with our written consent.

17.Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

18.Changes & termination

We may update these Terms from time to time. Material changes will be notified by posting the updated Terms with a new "Last updated" date and, where appropriate, by other reasonable means. For material changes, we will ask you to review and accept the updated Terms the next time you use the Platform, and we will send a notice to the email address on your account. If you do not accept the updated Terms, you can stop using the Platform and delete your account at any time. Your continued use of the Platform after the changes take effect means you accept them. We may suspend or terminate the Platform, or your access to it, as set out in clause 10.

19.Governing law

These Terms are governed by the laws of Western Australia, Australia, and you and QRAUZ submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

20.General

If any provision of these Terms is found to be unenforceable, it is severed and the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a transfer of our business. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Platform.

Resolving disputes with us. If you have a dispute with QRAUZ, you agree to contact us first and to try in good faith to resolve it before starting any court or tribunal proceeding. Nothing in this clause prevents either party from seeking urgent injunctive relief, or from exercising any right or remedy that cannot lawfully be restricted, including your Non-excludable Rights under clause 13.

Events beyond our control. To the maximum extent permitted by law and subject to clause 13, we are not liable for any failure or delay in performing our obligations that is caused by an event beyond our reasonable control, including failures or outages of third-party services, internet or telecommunications failures, acts of government, natural events, or industrial action.

Survival. Any clause that by its nature is intended to survive termination - including those dealing with fees, chargebacks and recovery, disclaimers, the Australian Consumer Law, limitation of liability, indemnity, intellectual property, and governing law - continues to apply after these Terms end or your account is closed.

21.Contact

QRAUZ is operated as a sole trader registered in Australia under ABN 21 674 535 255. Questions about these Terms can be sent via the Contact page or to support@qrauz.com.